hi33 Privacy Policy — Your Data, Your Rights

When you use the hi33 platform — including visiting the website at https://hi33.net, registering an account, making a deposit, placing a wager, or contacting our support team — hi33 collects certain personal information about you. This section describes in detail the categories of data we collect and the circumstances in which each category arises.

Registration and Identity Data

When you create a hi33 account, we collect your full legal name, date of birth, email address, mobile telephone number, and your self-declared country and city of residence (for example, Dhaka, Chittagong, Sylhet, Khulna, or Rajshahi). This information is required to open your account, verify your identity, and comply with our age verification obligations. Providing false registration data is a breach of our Terms & Conditions and may result in account closure.

Identity Verification Documents

For the purposes of Know Your Customer (KYC) compliance and fraud prevention, hi33 may request copies of government-issued identity documents at any stage of your account lifecycle. These may include your national identity card (NID), passport, or driving licence, as well as proof of address documentation such as a utility bill or bank statement. Document images are processed securely and retained only for the period required by applicable anti-money laundering regulations.

Financial and Transaction Data

hi33 records all deposit and withdrawal transactions associated with your account, including the amount, currency (BDT), timestamp, payment method used (bKash, Nagad, Rocket, Upay, bank transfer, Visa, or Mastercard), and transaction reference numbers. hi33 does not store full card numbers or mobile banking PINs — payment credentials are handled exclusively by the relevant payment service provider.

Gaming Activity Data

We record your wagering history on hi33, including game type (slots, Dragon and Tiger, Super Wheel, live casino tables, cricket sports betting), stake amounts, outcomes, session durations, and bonus usage. This data is used for account management, responsible gaming monitoring, dispute resolution, and platform improvement.

Technical and Device Data

hi33 automatically collects certain technical data when you visit or interact with the platform. This includes your IP address, browser type and version, operating system, device type (desktop, mobile, tablet), referring URL, pages visited within hi33, session duration, and click-path data. This information is used for security monitoring, fraud detection, and improving the performance and usability of the hi33 platform.

Communications Data

When you contact hi33 support by email or live chat, we retain a record of the communication, including your name, contact details, and the content of the exchange. This is necessary to provide effective customer service and to maintain an accurate record of interactions for quality assurance and dispute resolution purposes.

hi33 uses the personal information it collects for specific, defined purposes only. We do not use your data in ways that you would not reasonably expect given the nature of an online casino and sports betting platform. The following describes the lawful bases and practical purposes for which your data is processed.

Account Operation and Service Delivery

The primary use of your data is to operate your hi33 account and deliver the services you have requested. This includes processing your registration, verifying your identity, facilitating deposits and withdrawals in BDT through your chosen payment method, recording your gaming activity, managing bonuses and promotional credits, and providing access to cricket betting, slots, Dragon and Tiger, Super Wheel, and live casino games.

Legal and Regulatory Compliance

hi33 processes certain personal data because we are legally required to do so. This includes age verification (to confirm all players are aged 18 or above), identity verification for anti-money laundering (AML) and counter-terrorism financing (CTF) purposes, and the retention of financial records for the minimum statutory period. Where hi33 receives a lawful request from a competent authority, we may be required to disclose account or transaction data without notifying you.

Fraud Prevention and Platform Security

hi33 uses technical and identity data to monitor the platform for fraudulent activity, unauthorised account access, bonus abuse, multi-accounting, and other conduct prohibited by our Terms & Conditions. Automated systems and manual review processes may flag accounts for investigation based on patterns identified in gaming, transaction, or login data.

Responsible Gaming Monitoring

Gaming activity data — including session length, deposit frequency, loss patterns, and wagering velocity — is analysed to identify players who may be showing signs of problem gambling behaviour. Where such patterns are identified, hi33 may proactively reach out to offer responsible gaming tools such as deposit limits, time-out periods, or self-exclusion. This processing is carried out in your genuine interest and in accordance with hi33's responsible gaming obligations.

Marketing Communications

With your explicit consent at the point of registration or thereafter, hi33 may send you promotional emails or notifications about bonuses, seasonal offers (such as BPL, IPL, T20 World Cup promotions, Eid specials, or Pohela Boishakh campaigns), new game launches, and platform updates. You may withdraw consent for marketing communications at any time by contacting support @ hi33.net or by following the unsubscribe link in any marketing email. Withdrawal of marketing consent does not affect the lawful processing of data for other purposes.

hi33 does not sell, rent, or trade your personal data to any third party for commercial purposes. Disclosure of your personal information is limited to the specific categories of recipient described below, and only where strictly necessary for the stated purpose.

Payment Service Providers

To process deposits and withdrawals, hi33 shares necessary transaction data with payment service providers including bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, BRAC Bank, City Bank, Islami Bank, Sonali Bank, and the card networks Visa and Mastercard. Each of these providers operates under their own privacy policies and security standards. hi33 shares only the minimum data required to complete each transaction.

Identity Verification Partners

Where hi33 uses a third-party identity verification service to process KYC documents, that provider will receive the document images and identity data necessary to complete the verification check. All such partners are bound by data processing agreements that restrict how they may use and retain your information.

Game Content Providers

Live casino games on hi33 are delivered by Evolution Gaming and Ezugi. Slot and RNG games are provided by studios including Pragmatic Play, NetEnt, Microgaming, and Spribe. These providers may receive session tokens and technical identifiers to deliver game content. They do not receive your full identity or financial data through the hi33 platform.

Law Enforcement and Regulatory Bodies

hi33 may disclose personal data to law enforcement agencies, financial intelligence units, or other competent authorities where required to do so by applicable law, court order, or legitimate legal process. hi33 will notify you of any such disclosure where it is legally permitted to do so.

Business Transfers

In the event that hi33 undergoes a merger, acquisition, restructuring, or sale of assets, your personal data may be transferred to the acquiring entity as part of that transaction. You will be notified of any such transfer and the privacy terms that will apply to your data following the transaction.

hi33 uses cookies and similar tracking technologies on the https://hi33.net website. A cookie is a small text file placed on your device by a web server. Cookies allow hi33 to recognise your browser, maintain your session, and gather analytics data to improve the platform. This section explains what types of cookies hi33 uses and how you can manage them.

Essential Cookies

Essential cookies are strictly necessary for the hi33 platform to function. They maintain your login session so you do not have to re-enter your credentials on every page, store your language and display preferences, and protect the platform against cross-site request forgery (CSRF) attacks. Essential cookies cannot be disabled without materially impairing platform functionality. No consent is required for essential cookies under applicable law.

Analytics Cookies

With your consent, hi33 uses analytics cookies to understand how players navigate the platform — for example, which game categories are most popular, how long players spend on particular pages, and where navigation drop-offs occur. This data is aggregated and anonymised before analysis and is used solely to improve the design and performance of hi33. hi33 does not use analytics data to build individual advertising profiles.

What hi33 Does Not Use

hi33 does not use third-party advertising cookies, cross-site tracking pixels, social media cookies, retargeting scripts, or any other tracking technology designed to build a profile of your browsing behaviour across websites other than hi33.net itself.

Managing Your Cookie Preferences

You can manage or disable non-essential cookies through your browser settings at any time. Most modern browsers allow you to block all third-party cookies, delete existing cookies, or receive a notification before a cookie is placed. Please note that disabling essential cookies may prevent you from logging in or using certain features of the hi33 platform correctly. Instructions for managing cookies in major browsers are available on the respective browser's support pages.

hi33 retains your personal data only for as long as is necessary to fulfil the purposes described in this Privacy Policy, or for as long as required by applicable law. Once data is no longer required, it is securely deleted or anonymised so that it can no longer be associated with any individual player.

Active Account Data

While your hi33 account remains active, we retain all categories of data described in Section 1 of this policy. This is necessary to provide you with continuous access to the platform and to maintain an accurate record of your account history for the purposes of dispute resolution, bonus management, and responsible gaming monitoring.

Post-Closure Retention

Following the closure of your hi33 account — whether voluntarily by you or by hi33 for any reason — we retain your identity data, transaction records, and KYC documentation for a minimum period of five (5) years. This retention period is imposed by anti-money laundering regulations and financial record-keeping requirements that apply to offshore gaming platforms. After this mandatory retention period, your personal data will be securely deleted or fully anonymised.

Marketing Data

If you have consented to receive marketing communications from hi33, we retain your email address and communication preferences for this purpose until you withdraw your consent. Upon withdrawal, your email address will be removed from all marketing lists within a reasonable period not exceeding thirty (30) days. Note that withdrawal of marketing consent does not trigger deletion of other categories of personal data, which remain subject to the retention periods above.

Support and Communications Records

Records of support interactions — including email correspondence and live chat logs — are retained for a period of two (2) years following the date of the interaction. This retention period allows hi33 to reference previous communications in the event of a follow-up query or dispute.

hi33 respects your rights over your own personal data. The following rights are available to all hi33 players regardless of their country of residence. To exercise any of these rights, contact hi33 support at support @ hi33.net with your account username and a description of your request. hi33 will respond within 30 days of receiving a valid request.

• Right of Access: You have the right to request a copy of all personal data that hi33 holds about you. This is sometimes called a Subject Access Request (SAR). hi33 will provide this information in a structured, readable format at no charge.
• Right to Rectification: If any personal data held by hi33 about you is inaccurate or incomplete, you have the right to request that it be corrected. Please contact support with the specific details you wish to update and, where applicable, supporting documentation.
• Right to Erasure: You have the right to request deletion of your personal data where it is no longer necessary for the purpose for which it was collected, where you have withdrawn consent, or where the processing has no legitimate legal basis. This right is subject to hi33's mandatory legal retention obligations.
• Right to Restriction: You may request that hi33 restrict the processing of your personal data in certain circumstances — for example, while the accuracy of data is being contested, or while a legitimate interest objection is being assessed.
• Right to Data Portability: Where processing is based on your consent or on a contractual basis and is carried out by automated means, you have the right to receive your personal data in a structured, commonly used, machine-readable format, and to have that data transmitted to another controller where technically feasible.
• Right to Object: You have the right to object to the processing of your personal data for direct marketing purposes at any time. You may also object to processing based on hi33's legitimate interests, though hi33 may be able to demonstrate compelling legitimate grounds that override your objection in certain cases.
• Right to Withdraw Consent: Where hi33 processes your data on the basis of your consent (for example, for marketing communications), you may withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing that occurred prior to withdrawal.

hi33 takes the security of your personal data seriously and implements a range of technical and organisational measures to protect it against unauthorised access, accidental loss, destruction, or disclosure. No online system can guarantee absolute security, but hi33 maintains industry-standard safeguards appropriate to the nature and sensitivity of the data it holds.

Technical Safeguards

All data in transit between your device and hi33's servers is encrypted using TLS (Transport Layer Security) with a minimum of 256-bit encryption. Data at rest is stored on secured servers with access controls limiting which personnel and systems can read or modify it. hi33 undergoes regular vulnerability assessments and penetration testing to identify and remediate potential weaknesses before they can be exploited.

Access Controls

Access to player personal data within hi33's internal systems is restricted on a strict need-to-know basis. Only authorised personnel whose job functions require access to specific data categories are granted that access. All internal access is logged and subject to regular audit. Former employees have their access credentials revoked immediately upon departure.

Payment Security

hi33 does not store full payment card numbers or mobile banking PINs on its own systems. All payment credential handling is delegated to the relevant payment service provider — bKash, Nagad, Rocket, Upay, or the relevant card acquirer. hi33's role in a payment transaction is limited to initiating and confirming the transaction via the provider's secure API.

Reporting a Security Concern

If you believe that your hi33 account has been accessed without your authorisation, or if you identify a potential security vulnerability on the hi33 platform, please contact support @ hi33.net immediately. hi33's security team will investigate and respond to all credible security reports as a priority. Where a data breach occurs that is likely to result in a risk to the rights and freedoms of affected players, hi33 will notify affected users without undue delay.

hi33 reserves the right to update or amend this Privacy Policy at any time. When changes are made, the "Last updated" date at the top of this page will be revised to reflect the date of the most recent amendment. For material changes — those that significantly affect how your data is collected, used, or shared — hi33 will notify registered players by email to the address associated with their account prior to the changes taking effect.

It is your responsibility to review this Privacy Policy periodically to stay informed of any updates. Continued use of the hi33 platform following notification of a material change constitutes your acceptance of the revised policy. If you do not accept the revised terms, you should cease using hi33 and contact support to request account closure.

Contact hi33 about Privacy

If you have any questions, concerns, or requests relating to this Privacy Policy or to the personal data hi33 holds about you, please contact the hi33 support team using the details below. All privacy-related enquiries are handled confidentially and will receive a response within 30 days.

This Privacy Policy was last reviewed and updated on 1 January 2026. It applies to all players registered on the hi33 platform and supersedes all previous versions of the hi33 Privacy Policy.